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FAQs

Harvess Online Shopping Mall Frequently Ask Questions

Who is Harvess International?

Harvess is an online shopping mall that focus on healthy living and lifestyle products.

Our products range starting from gluten free products included breakfast & cereals, flours & meals, pasta sauce, pasta & noodles, snacks, baking mixes, grains & beans, nuts & dried fruits, and biscuits, that suitable for Autistic Spectrum Disorder (ASD) people, gluten intolerance people, and to those who like to have gluten diet lifestyle.

We also offer other healthy products to people that would like to eat healthy food and particular diet. We have suitable for diabetes products such as dips & spread jams, mustard; Natural Ingredients products such as NYOR NYAR sauces and paste; Vegetarian products such as noodles, sauces and paste; And our house brand cookies.

What is your delivery services available?

We offered two shipment modes:

1. Self pick up from our warehouse

2. Door to door delivery service

We are sorry that below items are not able to ship to Sabah/Sarawak or Internationally due to air way regulations:

a. Any pastes and sauces products

b. Any dips and spreads products

c. Any liquid products

Please contact our customer service prior to purchase those items.

How does the Harvess handle shipment charges?

Shipment charges are automatically added to your order when go through the checkout process. You will have an opportunity to review your order throughout the whole process.

The shipment amount is based on below terms and conditions:

1. For Peninsular Malaysia, we will charge a flat rate RM10 as a shipment charge. Please read our delivery information page for more information.

2. For East Malaysia, shipping charges will be accordingly to your weight order. Please read our delivery information page for more information.

Why should I shop at Harvess Online Shopping Mall?

We offer you with quality and freshness of the products. We also offer you with FREE DELIVERY when your purchase is over RM200, otherwise, we charge RM10 ONLY.

Usually, you will receive your goods within 2 to 3 working days. East Malaysia will be taking around 3 to 10 working days to arrive your place. For International area, delivery period is subject to logistic company scheduled.

Convenient – you can purchase all your gluten free products easily online at your comfort environment.

Hassle free – you do not need to deal with any of our suppliers if there is any problems incurred. Just talk to us, we will resolve for you at our cost.

Safe time – now you no need to waste your time to search for parking lot. Once we received your order, we will process it immediately and send you tracking number once it is shipped. Now, you can relax at home and wait for your consignment to deliver to you at home.

MORE! We give free gift worth RM5 to every purchase that you made from us. Limited time only.

EVEN MORE! Free RM5 voucher once you sign up as our member.

EVEN BETTER! Every ringgit that you spend with us you get ONE POINT. All your point can be converted to voucher for your next purchase.

How do I pay for my orders?

We used Mobile88 service provider as our payment gateway. During payment stage, once you click Pay Now, you will have ability to select your payment mode. You can select one of the below payment mode:

1. Credit card

2. Debit card

3. Interbank transfer

4. Web cash

Other payment mode will be available automatically, when available.

We will not keep any of your card information as per our policy. All information will be handled 100% by payment gateway.

Is my personal information remain confidential?

YES. The Harvess International SDN BHD will not selling or distribute any of your personal information to anyone including our internal staffs.

For your security purpose, our site will not store your credit card information or any sensitive payment data.

Are the products sold on the Harvess guaranteed?

Our promise to you are stated below:

1. Damaged during shipment.

2. Lapsed expiration date by the time a product is received.

3. Spoiled or otherwise defective products.

For above matter, you must act within 7 days after you received your goods by sending email to us with your defective product photos to us. We will follow up with you from here.

You can email to enquiry@harvess.com for above matter.

 

How do I return a product?

For the safety of all Harvess Online Shopping Mall customers, we do not re-sell returned food items, regardless of their conditions, therefore all sales at the Harvess Online Shopping Mall are final.

We only accept pre-authorized returns or refund for the following reasons:

1. The item was damaged during shipment.

2. The item was lapsed expiration date by the time a product is received.

3. The item was spoiled or otherwise defective products.

It is customer’s responsibility to read and understand each of the product purchased, it is safe for their specific diet. The gluten-free status and any other claim regarding the ingredients of any product sold at the Harvess Online Shopping Mall are made solely by the manufacturer.

How to use my Harvess Point?

You will collect your Harvess Point when you sign up as our member. Besides that, every time when you purchase with us, our system will automatically help you to collect point. Each RM1 equal to ONE Harvess point. You can check your accumulated point at MY ACCOUNT tab, under your profile page.

Every accumulated 200 points, you are allow to convert to voucher by yourself.

If there is refund or return of the products based on our defined terms and conditions, we will also credited your purchase value back to you in Harvess Point, so that, you can use it to do your purchase later.

Do you ship internationally or to military locations?

Yes. We ship internationally and to military addresses. But please call our customer service to place your order and payment at +603 - 8062 2663

Can I order even the product status is out of the stock?

Yes, you can still place the order for out of the stock product. We will notify you when the product would be deliver to you.

Can I have bulk order for business purpose?

Yes, you can. Please contact our customer service for more information.

What is gluten free diet?

A gluten-free diet (GFD) is a diet that excludes gluten, a protein composite found in wheat, barley, rye, and all their species and hybrids (such as spelt, kamut, and triticale). The inclusion of oats in gluten-free diet remains controversial. Avenin present in oats may be also toxic for coeliac people. Its toxicity depends on the cultivar consumed. Furthermore, oats is frequently cross contaminated with gluten-containing cereals.

Gluten causes health problems in sufferers of gluten-related disorders, which include coeliac disease (CD), non-celiac gluten sensitivity (NCGS), gluten ataxia, dermatitis herpetiformis (DH) and wheat allergy. In these patients, the gluten-free diet is a demonstrated effective treatment. In addition, at least in some cases, the gluten-free diet may improve gastrointestinal and/or systemic symptoms in other diseases, such as irritable bowel syndrome, rheumatoid arthritis, multiple sclerosis or HIV enteropathy, among others.

Gluten proteins have low nutritional and biological value, and are not essential in the diet. However, an unbalanced selection of food and an incorrect choice of commercially prepared gluten-free replacement products, which are poorer nutritional quality and have greater lipid / carbohydrate content compared to the gluten-containing counterparts, may lead to nutritional deficiencies. These nutritional complications can be prevented by a correct dietary education. Gluten free-diet must be mainly based on naturally gluten-free foods, which are more equilibrate in micro and macro nutrients, such as meat, fish, eggs, legumes, nuts, fruits, vegetables, potatoes, rice, maize. It is advisable to choose commercially prepared gluten-free replacement products that are enriched or fortified with vitamins and minerals. Furthermore, a healthy alternative to these products are pseudocereals (such as quinoa, amaranth and buckwheat) and other minor cereals, which have high biological and nutritional value.

Credit to:

https://en.wikipedia.org/wiki/Gluten-free_diet

 

 

Do we sell products genetically modified?

We are pleased to say that all of our products and ingredients are non-GMO.

Shall you requires non-GMO certification from our manufacturer, please send your request to enquiry@harvess.com.

What is Harvess Payment Gateway?

When you shopping at Harvess, you will notice that payment page is displaying "HARVESS" logo at payment page but the website URL is "https://www.mobile88.com" instead of "https://www.harvess.com". Do not worry as we are using iPAY 88 payment gateway to help us to receive payment and secured our payment channel to prevent any unauthorized transaction.

Shall you have any query you may contact iPay88 company http://www.ipay88.com/online-shopper-help.asp or contact us by Email or phone (as per stated in this website contact us page).

We will response to you within one working day to your enquiry.

What is B1F1?

Its meant Buy 1 Free 1, either Buy 1 set (as per describe in product description) or single item to enjoy FREE item as per describe in product description.

No exchange to cash or other discount. Combination of other discount may use together.

What is E-COUPON ONLY?

Its meant you can use dedicated e-Coupon code to enjoy special discount for this product.

How to check items added into your cart?

To check your shopping cart items, you may click on Cart(0) tab to see your shopping list. You may click to proceed to check out when you have finalized your order or click back to product catalog to continues your shopping with us.

 

 

How to use Harvess Points?

Harvess Points is accumulated when you purchase our products ONLINE and pay ONLINE. All offline transaction are not entitled for Harvess Points.

Today, HARVESS POINTS can be used to redeem most of our products and other not for sales items.

Please check our Reward Page for all available redeem items. You may also propose to us any items that you wish to see in our Reward List.

Always look for "Extra Points" tag products as show below, that offered extra points to speed up your redemption periods.

2X = 2 times Harvess Points

5X = 5 times Harvess Points

10X = 10 times Harvess Points

20X = 20 times Harvess Points

25X = 25 times Harvess Points

All Harvess Points will be automatically credited to you once your payment is successful received.

Why we have price cut items?

You may realized that some of our items have "Price Cut" tag appeared. Its meant we have reduce our price permanently to this new price. You are worried free, all price cut items are fresh items. We just return back benefit that we have received from our suppliers back to you. So that, you can enjoy the quality products at the lowest price.

What is Promotion Item?

Promotion items usually have minimal 6months product shelf, except for cookies and biscuits items which have minimal 2months product shelf life.

 

If we accidentally selling promotion item that does not meet above criteria, we will notify you in person to ensure you aware about product expiry date before we ship to you.

Shall you have any questions about our promotion items, we are very happy to serve you. You can call us or email us at our contact page.

What is clearance items?

Clearance items usually have less than three months product shelf life exception apply to cookies and biscuits which have less than two months shelf life.

All clearance items are final and no exchange or refund.

How to convert Harvess Point to Cash Voucher?

⤷ You would need to login in order to use this function.

⤷ After login, click "View Profile" under "My Account" tab as shown below.

⤷ Click "Convert point to voucher" as shown.

⤷ Click "CONVERT POINT" button to confirm your request.

⤷ After you click "CONVERT POINT" button, following screen will be displayed your available cash voucher to use. Validality for each converted point is ONE year from the date issued.