International Delivery Information

International Standard Delivery Service/国际标准服务准则
We deliver to destination as per table of Delivery Destination below. Delivery period is vary for each location and conditions. However, we will try our best to dispatch your order as quickly as possible. 我们目前的国际标准服务如图表所显示。货物抵达目的地的时间在每个地方都会有所不同与不一样。虽然如此,我们还是会在最短的时间把包裹运出去。
Zone/分区 Region/区域 State-州/Province-省份/Municipality-直辖市 Regurations/准则
A Singapore/新加坡 Most of the Singapore areas/大多数的新加坡区域
  • Total order amount must below RM600.00 per order.下单数额必须在RM600或以下
  • Total order weight must below 4.8kg or equals. 货物重量不可超越4.8公斤
  • Same item not more than 3 pieces. 同一货品不可超越三件。
  • Any supplements products order cannot exceed two months supplies. 辅助品订单不可超越2个月个人消费量。
B Hong Kong-香港, Macau-澳门, Southern China-华南 Guangdong (广东), Guangxi(广西) & Hainan (海南),Whole of Hong Kong (整个香港), Whole of Macau (整个澳门)
  • Total order amount must below RM600.00 per order.下单数额必须在RM600或以下
  • Total order weight must below 4.8kg or equals. 货物重量不可超越4.8公斤
  • Same item not more than 3 pieces. 同一货品不可超越三件。
  • Any supplements products order cannot exceed two months supplies. 辅助品订单不可超越2个月个人消费量。
C Non-Southern China/非华南 Anhui(安徽), Beijing(北京), Chongqing(重庆), Fujian(福建), Gansu (甘肃), Guizhou (贵州), Hebei (河北), Heilongjiang (黑龙江), Henan (河南), Hubei (湖北), Hunan (湖南), Inner Mongolia (内蒙古), Jiangsu (江苏), Jiangxi (江西), Jilin (吉林), Liaoning (辽宁), Ningxia (宁夏), Qinghai (青海), Shaanxi (陕西), Shandong (山东), Shanghai (上海), Shanxi (陕西), Sichuan (四川), Tianjin (天津), Tibet (西藏), Xinjiang (新疆), Yunnan (云南), Zhejiang (浙江)
  • Total order amount must below RM600.00 per order.下单数额必须在RM600或以下
  • Total order weight must below 4.8kg or equals. 货物重量不可超越4.8公斤
  • Same item not more than 3 pieces. 同一货品不可超越三件。
  • Any supplements products order cannot exceed two months supplies. 辅助品订单不可超越2个月个人消费量。
There is no charge for orders of any value if you opt to collect the items from our warehouse at Puchong, Malaysia. Self-collection order must be collected within a week time, otherwise, you will be full responsibility of the product shelf life itself. No replacements will be given. No exchange is allowed. No refund is allowed.
您是不需要付任何费用如果您选择在马来西亚境内索取您所订购的货品。 我们的货仓是在马来西亚,雪兰尔,蒲种市。自取货品需在一周内索取,如逾期我们奖不会受理任何货物不新鲜的投诉。不接受替代品要求,不接受退换,不接受退款。
Courier Charges Reference/标准快递服务目的地运费表

Weight(KG)重量(以公斤计)/Zone分区 A B C
0.5 RM40.00 RM79.00 RM82.00
1.0 RM49.00 RM92.00 RM100.0
1.5 RM58.00 RM105.00 RM118.00
2.0 RM67.00 RM118.00 RM136.00
2.5 RM76.00 RM131.00 RM154.00
3.0 RM83.00 RM147.00 RM170.00
3.5 RM90.00 RM161.00 RM187.00
4.0 RM97.00 RM175.00 RM204.00
4.5 RM104.00 RM189.00 RM221.00
5.0 RM111.00 RM203.00 RM238.00
We will adding 0.50kg to your total purchased goods weight for packaging from product itself, carton box, wrappers, free sample, or/and free gift. We reserve the right to change this charges without prior notice. Courier charges may subject to fuel surcharge.
我们会附加500公克于您的订单上,这包含了产品,运箱,包裹,免费产品,或是免费试品的重量。 我们保留修改以上之权利,而无须另行通知。
Delivery Exception/交货特别条款
  1. We deliver to most postal areas listed in above table, but we're sorry that geographical location and carrier availability can restrict our service. We may not always be able to deliver certain products too. 我们运送的目的地就如以上的图表的编曲号但是碍于运输公司的条款与服务范围,我们可能无法运送至所有的目的地。如您不确定,请与我们联络。
  2. There are small numbers of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales. 我们指定的运输公司可能出于某些得原因而无法准时送抵目的地。无论如何,我们都会尽量协助您尽快获取您的包裹。如有什么需要我们的协助,请联络我们。马来语,华语及英语是目前被接受的语言。
  3. If there's no-one in when we deliver, our courier will contact you accordingly. 如我们指定的运输公司无法送抵您府上,我们友善的运输公司将会联络您做进一步的安排。
  4. Shall our courier company requesting additional supporting documents from receiver, you MUST provides those documents to our courier company to ensure successfully delivery your goods to your destiny. 如果我们的快递公司要求您提供支援文件,您必须提供给相关机构以供核实用途。
  5. We will not responsible for any losses incurred due to receiver failed to submit those documents to authority parties from us. 如您没按要求提交您的文件于相关机构核实,本司不会承担任何相关的损失。
  6. You MUST understand all your local custom regulations when ordering from us. Failed to do so may resulted delaying or denied of your delivering your goods to you. 在您网购之前您必须确认与了解您国家的海关清关条例。如您购买的货品不在允许购买的清单里,您所购买的货品有可能不被接受或拒绝进入您的国家。
  7. No Refund or No Exchange of goods once we have shipped to your requested destination unless it is due to courier company faulty. Proof of evidence is requires. Please do take photos and feedback to us. 除非是本司指定的运输公司的疏忽,货品寄出后将不在接受任何的退款或是更换产品。任何争议必须附上照片佐证。
  8. Due to courier company restrictions, we are unable to help you to make the payment for custom clearance taxes on your behalf. We have revised our product pricing to reflecting current situation. 如您是本司的中国客户,碍于运输公司的条列,我们无法为您预缴任何清关费。在取货的时候快递公司会要求您付款才取货。请务必遵守运输公司的准则。 为此,本司已经调整我们产品的售价。其他国家也会使用同样的条款,本司也是不会为您预缴任何的清关费。请务必遵守运输公司的准则。如您有任何问题,欢迎致电或是来邮询问。我们会尽快地恢复您。
  9. All customers MUST obey 100% of your local custom clearance regulation. 所有本司的国外购买者必须100%遵守您自家的清关条规。